Also, note that the SWA WiFi is not a secure network, so be careful and save your sensitive communications and files for a secure location. If I have a large file to send, then I usually wait until later to send it. On long flights, I just wait for some connections, but I have learned to pay attention to connection times and try to take advantage of those moments when the system is working faster (note, the system is never as fast as my home or office). I have learned that the bandwidth is often stressed during a flight, so everything is slow. Usually the crew gets it energized, but sometimes the system does not want to cooperate. If I do not see the Southwest WiFi spot in my WiFi availability window, then I generally ask if the WiFi is activated. On flights that I intend to use WiFi i log in as soon as I am seated. The best feature of SWA WiFi is that it is available ffrom entering the aircraft to departure (if it is working, which will be discussed below). Those too, will begin to arrive in 2023 and can hold 50% more bags, according to Boeing.Based on a lot of experience using WiFi on several different airlines, I have kudos for SWA. Larger overhead bins will be most helpful on Southwest Hawaii flights.Īlso coming to MAX planes, Southwest is adding the “Space Bins” offered by manufacturer Boeing. Whether those could also be retrofitted for non-Max planes isn’t clear. They are to be installed at the seatback of every seat. Southwest plans to have up to 250 planes so outfitted by 2023. Until this comes, passengers have had to rely on their own chargers or risk losing power on their phones and other devices. Those planes are in wide use for Hawaii flights in part because they are far more economical to operate than the Next Gen planes which they are replacing. The reason is that they’ll only be installed in their fleet of Boeing 737 MAX planes. Good news here is that these will arrive on Southwest planes starting in 2023, and they’ll come to Hawaii faster than elsewhere. You’ve complained in many comments about the lack of charging ports on long 5+ hour Southwest Hawaii flights. The company currently charges $8 per day for their WiFi. The plan is to have one-half of the fleet so equipped by this fall. The testing is to ensure that the service functions as planned when it’s available to all passengers without cost. They have already equipped 40 planes with the new faster service that’s designed to be offered free of charge. The airline is testing new and improved Wifi. These are specifically the planes that will receive Southwest’s Luv. Most importantly, the planes have in the range of 10–12 % lower fuel burn than do the next generation 737 planes which they replace. Southwest uses Boeing 737 Max aircraft extensively for their Hawaii flights. “We’re investing in our onboard connectivity and bandwidth available to each Customer with upgraded technology that’s now installing across our existing fleet, a strategy to diversify our WiFi vendors on upcoming aircraft deliveries, and plugging Southwest Customers into in-seat power to keep them charged while in the air.” Why Southwest Hawaii flights will benefit most. “Top of our list is giving our Customers reliable connections in the air to those things that are important and accessible to them on the ground,” said Ryan Green, Senior Vice President and Chief Marketing Officer. Southwest said they’ll be bringing significant upgrades, that will be especially beneficial on Southwest Hawaii flights, which are by nature among the longest durations the airline offers. Southwest seeks to “transform the customer experience.” These changes will arrive to a large degree faster and much more on Southwest Hawaii flights to other places. Southwest announced a lot of changes today to improve customer service that will benefit Hawaii visitors.
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